Privacy Policy

Introduction

We are committed to protecting your privacy and handling your personal data transparently and securely in accordance with the UK General Data Protection Regulation (UK GDPR) and applicable data protection laws.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our services.

Moka Holidays is a travel and tour company based in Scotland, United Kingdom.

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Moka Holidays
24 Greendale Park, Edinburgh, Scotland, EH4 4QD

Email: hello@mokaholidays.com
Phone:  0131 202 0604

We may collect and process the following information:

Information You Provide Directly
  • Name
  • Email address
  • Telephone number
  • Postal address
  • Travel preferences
  • Booking details
  • Passenger information
  • Emergency contact details
  • Dietary or accessibility requirements (where relevant to travel arrangements)
Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Website usage data
  • Cookies and analytics data

We collect information when you:

  • Submit an enquiry form
  • Contact us by email or phone
  • Request a quote
  • Make a booking
  • Subscribe to marketing communications
  • Browse our website
  • Interact with cookies or analytics tools

We use your personal information to:

  • Respond to enquiries
  • Arrange and manage bookings
  • Provide customer support
  • Communicate about your tour or travel arrangements
  • Process payments
  • Improve our website and services
  • Send marketing communications (where permitted)
  • Meet legal and regulatory obligations
Lawful Basis for Processing

Under UK GDPR, we process personal data under one or more of the following lawful bases:

  • Consent
  • Performance of a contract
  • Legitimate interests
  • Legal obligations

We may share relevant personal information with trusted third parties where necessary to provide our services, including:

  • Hotels and accommodation providers
  • Tour guides
  • Transportation providers
  • Activity operators
  • Payment processors
  • IT and website service providers

We only share information necessary for the relevant service.

International Transfers

In some cases, your personal information may be transferred outside the United Kingdom where necessary to fulfil travel arrangements.

Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place to protect your data.

Payments may be processed through secure third-party payment providers.

We do not store full payment card details on our systems.

If you opt in to receive marketing communications, we may send you updates, offers, or travel information.

You may unsubscribe at any time by:

  • Clicking the unsubscribe link in emails
  • Contacting us directly

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Analyse website traffic
  • Understand visitor behaviour

We may use services such as:

You can control cookies through your browser settings.

If required by applicable law, we will request your consent before placing non-essential cookies.

We retain personal data only for as long as necessary to:

  • Provide our services
  • Meet legal, tax, and accounting obligations
  • Resolve disputes
  • Enforce agreements

Under UK data protection law, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent
  • Request data portability

To exercise your rights, please contact us using the details above.

You also have the right to lodge a complaint with the:

Information Commissioner’s Office (ICO)

We take reasonable technical and organisational measures to protect your personal information from:

  • Unauthorised access
  • Loss
  • Misuse
  • Disclosure
  • Alteration

However, no online transmission or storage system can be guaranteed to be completely secure.

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

We may update this Privacy Policy from time to time.

Any updates will be posted on this page with a revised “Last Updated” date.

If you have questions about this Privacy Policy or your personal data, please contact:

Moka Holidays
24 Greendale Park, Edinburgh, Scotland, EH4 4QD

Email: hello@mokaholidays.com
Phone:  0131 202 0604

 

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